Privacy Policy

Inquisitive Minds is committed to protecting and respecting your privacy.

This policy outlines how we handle, store, retain and use your data in compliance with The General Data Protection Regulation (GDPR), as it applies in the UK, outlined in the Data Protection Act 2018.

Information we collect

We will collect, process and store personal data only if it is directly provided to us by you. You may do this in your capacity as the user of this website, by enquiring in relation to our goods or services, becoming a customer or supplier, attending a professional development course, or providing feedback.

Personal information covers any information which relates to you as an identifiable person and may include:

Identity Data including forenames, last name
Contact Data may include invoicing; purchase order; home or work address, email address and telephone numbers, personal or job title and position.
Financial Data may include bank account and payment card details.
Transaction Data may include payments made for products and services you have purchased from us, or in relation to payments that we have made to you.
Technical Data may include internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices used to access this website.
Profile and Usage Data may include enquiries submitted by you, purchases information, feedback and survey responses, and how you use our website, products and services.
Marketing Data may include details of any preference that you have advised us of in relation to marketing communications from us.

We may also collect non-personal data such as aggregated data which is data that may be obtained from your personal data, but which does not directly or indirectly identify you. This may include Usage Data detailing how you use our website and the features and areas that you have interacted with.

How we collect your data

A range of different methods may be used to collect data which may include:

Direct interactions with us in person, by post, phone, email or otherwise you may give us your identity, contact and financial information.
Automated technologies or interactions with our website, by using the web enquiry form, and or the shopping cart on our website you may give us identity, contact and financial information.
Third parties or publicly available sources. Third parties may be used in processing identity, contact and financial categories of personal data.
Email marketing campaigns contain tracking facilities within the actual email. It tracks things like opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity. Subscriber activity is tracked and stored in a database for future analysis and evaluation. This information is used to refine our future email campaigns and supply the user with more relevant & timely content based on their activity. For further information, you can read Mailchimps privacy policy here https://mailchimp.com/legal/privacy/
Proposal and quote software contain tracking facilities within the proposal. It tracks things like opening of proposal, clicking links within proposal, times, dates and frequency of activity.

Use of cookies

Our website uses a cookie control system that allows the user, on their first visit, to allow or disallow the use of cookies on their computer/device. Cookies are small, harmless files saved to the user’s computer hard drive that track, save and store information about the user’s interactions and usage of the website.

We use cookies to gather information about your computer for our services and to provide statistical information regarding the use of our website. This statistical data does not identify any personal details whatsoever.

All computers can decline cookies. This can be done by activating the privacy setting on your browser which enables you to decline the cookies from our website.

Data accuracy

It is important that the data that we hold about you is accurate and up to date. If your data changes, please notify us so that we can update our records.

How we use your information

The information that we collect and store relating to you is primarily used:

To enable us to provide our services to you, to communicate with you and to meet our contractual commitments to you.
To notify you about any changes to our business, such as improvements to our website or service/product changes, that may affect our service or relationship with you.
If you are an existing customer, we may contact you with information about goods and services similar to those that were the subject of a previous sale to you.
Where you have consented to receive such information, to provide information on other parties’ products or services that we feel may be of interest to you.
Where you have consented to receive our e-newsletters to provide that to you.
Where we need to comply with a legal obligation.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we collect your data for marketing purposes, we will always request your consent, at the point the data is collected, to use your data for that purpose.

Sharing your information with others

There are a range of circumstances where we may disclose your data to third parties. These include:

Regulatory bodies. We may disclose your data to regulatory bodies to enable us to comply with the law and to assist fraud protection and minimise credit risk.
Our Associates. We may disclose your data to third parties that are involved in the fulfilment of our services to you.
Our accountant. We may disclose your data to enable us to fulfil our financial requirements.
Third-party marketing. Where you have consented for us to do so, we may provide your data to selected third parties who may contact you about their goods or services that you may be interested in.

If you do not want us to share your data with third parties you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data, or you can do so by writing to us at the address detailed above or sending us an email to hello@inquisitivemindsmatter.co.uk at any time.

Data storage and the transfer of your data

Your information will be stored in several places depending on the data held. This will include our; Email system, Mailchimp account, QuickBooks Accounting system, Quotient Proposal account and Dropbox storage.

The information you provide to us may be transferred to and stored in countries outside of the European Economic Area (EEA) this is generally the nature of data stored in “the Cloud”. Where we use suppliers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.

Security

We have put in place security measures to prevent your data from accidental, loss or disclosure. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.

We use generated passwords & secure servers to protect the information we hold.

Our website complies with all UK national laws and requirements for user privacy and uses a Secure Socket Layer (SSL) certificate.

Unfortunately, the transmission of information via the internet or email can never be completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data while you are transmitting it to our site; any such transmission is at your own risk.

Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential. You should choose a password it is not easy for someone to guess.

In the event of a data breach we will notify the ICO and you if the breach results in any likelihood of loss or damage to you.

Keeping your data

The length of time that we retain, and store data depends on the purpose for which it was collected. We will only store data for as long as is required to fulfil that purpose, or for the purpose of satisfying legal requirements.

It is a legal requirement that we keep certain data about our customers and suppliers for at least seven years. This includes contact, identity, financial and transaction data.

Where you have requested that we provide you with marketing materials we will retain your data until such time as consent is withdrawn by you.

What are your rights?

You can request a copy of the personal information we hold about you at any time.

You have the right at any time to access, rectify, modify, or delete any information held about you.

You have the right to object to us processing your personal information if we are not entitled to use it any more or have its processing restricted in certain circumstances.

If you wish to request this information or exercise any rights in relation to the information we hold please email hello@inquisitivemindsmatter.co.uk

If you wish to raise a complaint regarding our use of your personal data then you can contact the Information Commissioner’s Office (ICO), who are the UK supervisory authority for data protection issues. (www.ico.org.uk)

Questions about this policy

It is important to us that our visitors and customers fully understand our privacy policy.

We welcome any queries, comments, or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us at hello@inquisitivemindsmatter.co.uk

Changes to this policy

We will update this policy to reflect changes to the website, customer feedback, technical, legal, or business developments.

Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Privacy Policy.